A fortune 500 company leading in integrated billing, customer and employee care services, also being rated as one of the
World’s most admired companies by Forbes.

Team Manager- Operations
Enforce daily scheduling requirements and ensure compliance to established Company policies.
Monitor and manage the daily operations to ensure daily call answer ratio goals and CSAT scores are achieved.
Mentoring new hires and installing Quality check procedures.

Responsible for all the reports, managing Performance Appraisals & Constructive Appraisals.
Identifying individual learning and development needs- Training, coaching and grooming.